Customer Testimonials

We work very hard for our customers because nothing pleases us more than helping our clients acheive the dream of affordable home ownership. We want to add you to our list of very satisfied customers.

Read what others have said about working with us:

What Our Customers Say About Us


We care what our customers think of us and so should you. We are partners in your business and your success is ours.

I had a great experience getting a mortgage through DHL, everyone I dealt with pleasant and professional!

Brian

I have worked with Jeff and his team no fewer than 10 times and the process has always been great. Their communication is excellent.

Billy

I have worked with Jeff and his team no fewer than 10 times and the process has always been great. Their communication is excellent.

Billy

I am a Realtor and recently worked with Johnathan on a transaction that was about to fall apart, until Johnathan saved the transaction and assisted my client to a successful close. I will definitely be reaching out to Johnathan with my future clients. Nothing but kudos and praise for a very smooth process from start to finish.

Kim

Jonathan and the team were fantastic. Quick and easy to deal with every step of the way!

James

I had a great experience getting a mortgage through DHL, everyone I dealt with pleasant and professional!

Brian

I can't thank Shelly enough for all the help she gave my husband and me during the loan process. She worked with us to get the best possible loan and was always knowledgeable on options. We couldn't have gotten our home without her! Thank you so much!

Kassondra

I cant thank Shelly enough for all the help she gave my husband and me during the loan process. She worked with us to get the best possible loan and was always knowledgeable on options. We couldnt have gotten our home without her! Thank you so much!

Kassondra

John was wonderful- this is the second mortgage he’s helped us with and he has also done a refinance. He’s so personal and helpful. He walked us through the process beginning and end, helped us lock in the best rate, and was there and responsive to any questions we had. It’s obvious he cares about his clients as people, not just as another number. I couldn’t have asked for a better experience!

Jenna

John was wonderful- this is the second mortgage he’s helped us with and he has also done a refinance. He’s so personal and helpful. He walked us through the process beginning and end, helped us lock in the best rate, and was there and responsive to any questions we had. It’s obvious he cares about his clients as people, not just as another number. I couldn’t have asked for a better experience!

Jenna

AWESOME EXPERIENCE!!!! I can't say enough about the experience I had working with this company. From the application process to the appraisal to my closing, all was quick and seamless. Literally, my application came to DHL in the "11th hour," but Jeff Brunner (managing partner) assured me I would still meet the date of my closing. Sure enough, Jeff and his team worked diligently to keep that promise. My closing took place as scheduled in SC and to my shock and surprise JEFF was there to personally congratulate me on my new home! The level of attention and professionalism is beyond any mortgage company I have worked with in the past. I would confidently recommend DHL to ANYBODY searching for a mortgage company! It was the best experience I have had to date and I will continue using them in the future!

Allison

DHL made the mortgage process easy and painless!

Coleen

John Basso is a excellent loan officer. He really cares for his clients. He has been my loan officer over 7 yrs and would recommend John for anyone considering a mortgage. Thanks DHL Mortgage team and John Basso

Don

Jill and her team are great. They made the process of securing financing for our home very easy.

Greg

Jill and her team are great. They made the process of securing financing for our home very easy.

Greg

Excellent service and knowledge of the industry as a whole and their own products. Jeff was available 24/7 to answer questions and made for a very smooth process.

Timmons

Working with DHL on our new home purchase was an incredibly positive experience. Dejana is very knowledgeable and was so very patient with us as we navigated the process. Dejana and her colleagues that processed our loan were responsive and quickly addressed any questions we had. We highly recommend DHL and will be sure to share our experience with friends and colleagues who are looking for an amazing broker to work with! Many thanks to DHL and especially to Dejana!

Jamie

Surprisingly easy process and not a mad scramble for documents. I was expecting it to be completely different having just helped my mother with obtaining her mortgage in Alabama with one of the big banks. This was completely different from the outset. After submitting application, John called me and asked if I had any questions or of he could help in any way. It was a nice personal touch. I felt extremely informed during the whole process and never hassled. John even showed up at my closing to make sure everything went well. I've never had someone from the mortgage company at any of my closings before. It was very reassuring as an older woman buying a house on my own for the first time. I highly recommend DHL and John Basso specifically.

I used DHL Mortgage to purchase our 2nd home. Our home buying process took much longer than anticipated, but Dejana was with us every step of the way! No matter what day it was and we had to rush to put in an offer in on a house, Dejana was there and responded promptly with a pre approval letter. Once we finally closed, Dejana walked me through all our options and gave us the information we needed to make our decision. She was also super diligent and responsive during closing which is key to make sure everything goes smoothly. Will definitely be using DHL again on my next home and will recommend them to my friends here in Charlotte.

Kyle

We used DHL Mortgage to finance the purchase of a home recently. We would highly recommend them! Jill and her team made the process as painless as possible. She assisted our agent in getting our offer accepted and helped us get the best rate possible. Would definitely use them again!

Ronald

Outstanding service by Connor and the team. The experience went so well and fast I can’t imagine going back to the old ways. I look forward to using him again.

John Palmer

Thanks to everyone at DHL for making this happen but a huge shoutout to Connor McCormick. He was so helpful with this process, he always got right back to us when we had any technical issues (generally user error) and all our questions that came up along the way. My husband and I did this purchase from California and we are amazed at how well it all came together and perfectly on time. Thank you Connor, we’re excited to spend more time in Charlotte.

Lora

We have now used Connor with DHL for three separate deals and have been extremely pleased with our experience. His attention to detail, followup and availability day or night have proven to make the contract to close process seamless and problem free. Would highly recommend DHL and Connor for all of your mortgage needs!

Sue

Fantastic job. We had an aggressive schedule to closing. They could not have made it any easier for us. Everything went very smoothly and we are most appreciative of their efforts. We would highly recommend DHL looking for a mortgage.

Kevin

We used DHL Mortgage to finance the purchase of a home recently. We would highly recommend them! Jill and her team made the process as painless as possible. She assisted our agent in getting our offer accepted and helped us get the best rate possible. Would definitely use them again!

Ronald

I used DHL Mortgage to purchase our 2nd home. Our home buying process took much longer than anticipated, but Dejana was with us every step of the way! No matter what day it was and we had to rush to put in an offer in on a house, Dejana was there and responded promptly with a pre approval letter. Once we finally closed, Dejana walked me through all our options and gave us the information we needed to make our decision. She was also super diligent and responsive during closing which is key to make sure everything goes smoothly. Will definitely be using DHL again on my next home and will recommend them to my friends here in Charlotte.

Kyle

John Basso and his team at DHL Mortgage were great to work with. They were polite, professional and extremely responsive to any questions we had. They made sure our mortgage process went very smoothly. I would definitely recommend John and his team at DHL Mortgage.

Tom

I truly don't have words to describe how easy and pleasant it was to work with you folks. I am forever grateful and loyal to your professional team. Thank you very much.

Richard

I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have refered many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++

Al Dirusso

John Basso and his team are very professional, responsive, and fast. I've used them twice in past decade for refis. Would use again and highly recommend.

Scott

Anyone looking for a mortgage to buy a house in upstate South Carolina really should contact Shelly Wetherell​​ at DHL Mortgage. She is the absolute best! She got us the best rate, knew exactly when to lock us in, was always accessible and responsive, and just couldn't have been nicer throughout our home buying experience. She is knowledgeable and efficient, friendly and helpful. Her expertise and professionalism are second to none. My husband and I are truly grateful for Shelly's invaluable assistance in making the purchase of our dream home a reality.

Alan

Anyone looking for a mortgage to buy a house in upstate South Carolina really should contact Shelly Wetherell​​ at DHL Mortgage. She is the absolute best! She got us the best rate, knew exactly when to lock us in, was always accessible and responsive, and just couldn't have been nicer throughout our home buying experience. She is knowledgeable and efficient, friendly and helpful. Her expertise and professionalism are second to none. My husband and I are truly grateful for Shelly's invaluable assistance in making the purchase of our dream home a reality.

Alan

I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have refered many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++

Al Dirusso

John was wonderful and explained everything very well for me as a new home buyer. I would recommend his services to anyone!

Taylor

I used DHL Mortgage to purchase a rental property in Charlotte, NC. Dejana Veseli was my agent throughout the process and was very prompt in responding to my communication to the end of the transaction. She has experience working with 1031 Exchanges. Very happy with my experience.

John

We asked DHL to be on the look out for the right time to refinance and we were contacted when the time was right. We have a lower rate and the transaction was simple and easy.

Trent Grissom

The customer service was excellent!! Jonathan our mortgage lender when beyond and above his way to make us understand everything.

Petia Johnson

I have worked with Ben and his crew a couple of times now. I will recommend them to friends and will use them again if I am ever in need. Thank you!

Casey Yonemura

Jeff and the team are awesome. Highly recommend them

Jim Kittridge

Worked with Jonathan a couple of times now. Couldn't recommend him more, super knowledgeable and quick to respond, always there when you have questions. It made the whole process a lot easier!

Andry Yanev

Shelly Weatherell, with DHL Mortgage Co. is simply the BEST loan officer I’ve ever had the pleasure of working with. My latest transaction was the fourth with Shelly and as every other time, she was always diligent in keeping the mortgage process flowing smoothly and always available when I needed to call with any question. The service with Shelly at DHL Mortgage is top notch and I would consider using no one else.

Kevin Grills

I have used DHL Mortgage for refinance of our personal home a few times. I have also used them to either purchase or refinance our investment properties. And as a real estate broker I have referred many buyers to them over many years. Customer service, and communication, is beyond the best. Highly recommend A++++

Al Dirusso

Dejana was a pleasure with which to work. She was very knowledgeable, professional, friendly and available 24-7. I felt as I was truly a valued customer and she made the mortgage process very quick and painless. This was by far, the best experience I have ever had in obtaining a mortgage.

Steve

Quick, responsive, and great rates. Highly recommended.

Garrett Johnson

I recently brought my first home with DHL mortgage. I worked with Dejana Veseli. She is superb, professional, caring, patient and very knowledgeable. We had very pleasant experience during our loan approval journey. I would have strong recommendation for her.

Harish

John Basso and other team members were great! Refinancing was made easy and the team was good to explain each step all along the way. My interest rate is fantastic and the outcome was better than I could have imagined! I am very pleased with my experience and so happy that I used DHL mortgage to refinance my home!

Kelley

My wife and I just closed on our new home in Concord, NC. We used DHL as our lender and Dejana Veseli was our loan officer. From a ratified contract on 8 January to a quick closing on 25 February, Dejana was amazing. She worked tirelessly to facilitate the loan process, and our loan was approved quickly and efficiently. She communicated with us regularly, answered all our questions, and ensured everything was ready for the closing day. I highly recommend Dejana and DHL.

John and his team did an outstanding job for us! He was able to get our rate reduced during the due diligence process and he was always available to answer questions that came up along the way. I highly recommend John and DHL mortgage!

Alan McNulty

Dejana helped me refinance my current home loan. She was professional, efficient and honored my requests regarding my best method of contact. She answered questions I had, no matter what time I asked. I have recommended her before to others looking for assistance with a new home purchase or refinancing and I will continue to recommend her to anyone that needs help! She was GREAT to work with.

Brynne Machella

Thank you John Basso with DHL Mortgage for assisting us with a refinance on our home last week! Great rate, less years and we got it closed.

Erin

My husband and I first became acquainted with Dejana at a dog park and are so grateful we did. She helped us purchase our very first house and then refinance it this fall. She is very communicative no matter what time of day, resourceful, trustworthy, and sweet. Even when I have come to her with home buying questions not entirely related to her job, she goes out of her way to find the answers. She made the home buying process feel as seamless as possible and even more so with the refi. Know that if you choose to work with Dejana you won’t be a number to her and she will work with your best interest in mind. 

Lydia Sauls

We have used them twice and it has been an outstanding experience from start to finish. We have recently worked with Jonathan Buckner. He was excellent and we received an amazing customer service. Jonathan is great to work with, always available to respond and willing to help in the best professional way. My wife and I would highly recommend using DHL Mortgage.

Oliver C.

We recently worked with Jonathan on a refinance deal. He made the process super simple and timely. Would highly recommend.

David B.

We just closed on our refinance. I wanted to thank you  for getting this loan for us. It was a seamless and easy process. Your staff was great to work with.

Jeff DiCosmo

Dejana Went above and beyond to help us, She worked So hard to make this happen for us, it would never have been done without her, she stayed constant with her contact with us, and went above and beyond to meet us to help us when we weren’t sure what we needed to do, she made it happen, and we can’t thank her enough, we would totally recommend her to anyone for help in finding a house and making it happen, she gets the job done!!

Micah and Patricia DeLillo

Dejana was great to work with from start to finish. The process was smooth and Dejana did an awesome job of explaining next steps and being quick to get things done. When the time comes, I will definitely use Dejana’s services again. 

Wade

Dejana is AWESOME!! I highly recommend DHL Mortgage to anyone. This was my first time buying a house and I needed a little direction, help and advice.. she was there for me every step of the way! I will be coming back to her in the future!

Brenden

Dejana was so professional and efficient when helping us with our mortgage.  I would recommend her for anyone.  She works very hard for the customer and never stops till the job is done.

Judy

Dejana is amazing!  She explains everything very well and always available when you need her!!! She was very fast and efficient with everything!!! Dejana is super nice and absolutely wonderful to work with!!!!

Anne

Thanks Ben. You are the best always.

Titus Anthony

John Basso and team at DHL made it so easy to apply for a mortgage. They got me a stellar rate and I know this because it was lower than anyone else getting a mortgage elsewhere at the same time as me!! Their process is electronic from beginning to end and they answer you IMMEDIATELY if you have a question. They are also very friendly and patient if you don't understand something. Thanks so much to the DHL team!

Kristie Peterson

John was fantastic from the very first call. I called for pre-qualification questions, and he was able to pre-qualify my wife and I on the very first call. He was always timely in answering questions, and was extremely helpful! I would absolutely recommend John to anyone. He knows what he is talking about, and he seems to work 24/7.

Tyler Andrews

John was incredibly professional and personable throughout the process. He made sure that everything was taken care of quickly and made a complicated mortgage situation extremely easy for us. Could not ask for a better person to deal with!

Shawn Wells

John was instrumental in our recent home purchase. From the pre-approval process all the way through underwriting and the closing, his team was on our side all the way! John even came to the settlement table with us. That's a very comforting and personal touch that's unheard of in this day and age!

Jenn Conrad

Ben was absolutely amazing to work with! Everything went smoothly and fast we couldn’t of been happier! Thank you so much and look forward to working with Ben and DHL again in the future! 

Bobby and Danielle Showalter

My fiance and I were first time home buyers and came into John's office with so many questions and concerns. We didn't really know where to begin but he made the process so easy!! He answered every single silly question we may have had and really helped us understand what we were getting into! No matter what time of the day or if he was on vacation, he answered his phone/email when we needed him! I have a couple friends that will be looking to buy a home soon and I have already recommended they contact John. Not only was he a lender but became a friend!! Could not have been happier with John and DHL Mortgage!

Katherine Gossett

I am new to the area and was really under a tremendously tight timeline for finding a home for my family that was moving South to join me here in South Carolina.

"Everything" had to exactly fall into place as I had a closing on a home in CT and a simultaneous closing here in SC. John and his team were on top of things every step of the way. I mean EVERY step of the way.

By nature I'm impatient and have very high expectations; I'm sure I was pushy and asked way too many questions. If I was indeed "that guy", John and his Team never let on and handled my mortgage as if it was the only thing in front of them.

I can't recommend anyone better in this area for your mortgage needs. John and his Team worked hand in hand with my Realtor, Angela Cerbelli ( Coldwell Banker ), my insurance company and Attorney seamlessly.

Thank you. Thank you. Thank you.

Scott Fulton

Refinanced our home with John and DHL. Great experience. Easy process, great rates, highly recommend.

Kimberly Meesters

Jeff Bruner and his team were fantastic! I would highly recommend DHL Mortgage to everyone. This was my first home purchase and they helped me understand the loan process and answered any questions I had. We closed on time, the whole process was just a breeze. Props to team DHL. Thank you!

Jamie Roach

Great experience all around.  My wife and I were overwhelmed by home buying experience and they took the time to explain everything to us so we could make and educated decision. In the end, we purchased our dream home, and got a great rate. And the process was actually pretty easy!  

Justin Collins

I highly recommend DHL Mortgage. Ben Larrick helped me understand the loan process, got me a great rate, and we closed on time. 

Sara Miller

"Thanks..... you guys are the best" 

Windy Polites

"You’re welcome – and thanks back to you as well – always enjoy working with you guys over at DHL"

Carol Lewis

"Well thank you for all of your help throughout this process; it's been a pleasure! :)"

Dean Peterson Jr.

"Thank you so much. We appreciate all the hard works you guys have done for the completion of our loan."

Shalimar T. Schenck

Shally Schenck

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